Resolved: This issue is now resolved. All grades should now be correctly reflected on the Progress page, Gradebook and Program Records pages.
If you are seeing any outstanding discrepancies, please contact Support.
Posted Jul 26, 2022 - 18:49 UTC
Monitoring
Monitoring: Grade processing should be up-to-date for the Progress page, Gradebook and Program Records. We believe that the issue has been fixed and are continuing to monitor.
Posted Jul 26, 2022 - 15:38 UTC
Update
Update: Grade processing continues to update the Progress page, Gradebook and Program Records. Engineering teams have directed additional resources to support this work. We expect this process will continue to update grades through this week.
Posted Jul 25, 2022 - 19:09 UTC
Update
Update: Some grades earned on or around July 20 may not appear yet on a learner’s progress page.
Grade processing continues slowly to update the Progress page, Gradebook and Program Records. This impacts the visibility of grades/progress and certificates for some learners. No grades are missing, but the process to refresh the information is delayed.
We expect this process to continue through early this week.
Posted Jul 22, 2022 - 19:29 UTC
Identified
Identified: We are experiencing delays with the Progress Page. Our engineering team has identified the issue and we are actively working to resolve the delays.
Posted Jul 21, 2022 - 15:39 UTC
This incident affected: Partner-Facing Issues and Learner-Facing Issues.