Delayed Platform Tasks

Incident Report for edX's Support Communication

Resolved

This incident has been resolved. Thank you for your patience!

Posted Oct 28, 2021 - 16:42 UTC

Monitoring

A fix for slow tasks has been implemented and we're seeing certificate, course email, and other tasks resolve as usual. We are continuing to monitor the situation.

Posted Oct 28, 2021 - 16:15 UTC

Update

We are continuing to investigate this issue.

Posted Oct 28, 2021 - 15:02 UTC

Investigating

We are investigating an issue with slow tasks on the platform. Courses may see delayed delivery of course email, certificates, and other instructor tasks.

Posted Oct 28, 2021 - 14:50 UTC

This incident affected: Partner-Facing Issues and Learner-Facing Issues.